Announcing Kyber e-Sign: Send and Sign Claims Documents in One Seamless Workflow

Adjusters were already generating the right forms in Kyber. But when it came time to collect a signature, the workflow broke down: download the file, email it out with a signature request, wait for the claimant to print, sign, and scan it back, then manually upload the signed version into the claim file.

It slowed everything down and created risk for the very teams Kyber was built to support.

Today, that disconnect is gone.

With Kyber eSign, adjusters can now send, track, and manage signature requests directly from within the platform. No toggling between systems. No missed steps. No compliance gaps.

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“eSign is critical to the roadmap,” said Arvind Sontha, CEO of Kyber. “Adjusters were already creating these forms in Kyber. But they still had to manually send them over, get them signed, and then upload them back in. You’re still stuck in that paper-chasing loop. We built eSign to eliminate that.”

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From Form Generation to Final Signature, All in One Flow

Whether it’s a Proof of Loss, a Repair Authorization, or any form that requires sign-off, Kyber eSign makes it simple. As soon as a document is generated, the adjuster can initiate a signature request without ever leaving the platform. They can add a recipient, drag in the necessary fields like name, initials, date, and signature, then send it with a single click.

The signer receives a clean, mobile-friendly interface without logins or extra steps. Once signed, the completed document is automatically routed back into the claim file, fully synced and ready for review.

“The moment the form is executed, it flows right back into the claim system,” Arvind said. “It’s attached to the file, with claim notes and a full audit trail. You don’t have to think about it.”

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Built for Claims, Not Just for Signatures

Before eSign, signature collection involved a long chain of manual effort: downloading the form, uploading it into a separate e-sign tool, waiting for the recipient to sign, then manually tracking the response and re-uploading the document into the claim. That process introduced unnecessary delays, dropped handoffs, and created audit risk.

Kyber eSign eliminates that complexity. Every step, from sending to signing to syncing, is handled inside Kyber. Once a document is out for signature, the adjuster can monitor its progress in real time from the same dashboard they already use to manage notices. They can see when a document was sent, whether it’s been viewed, and when it’s been completed. Each action is logged and timestamped, with a clear activity trail attached to the claim file.

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“This isn’t just about speed,” Arvind said. “It’s about certainty. You know exactly where the document is, who’s signed it, and when. That’s essential for claims teams under pressure to stay compliant.”

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Seamless Experience, Start to Finish

We didn’t just add eSign as a side feature. We built it into the core Kyber workflow, making it feel native to the way adjusters already work. The signer experience is simple and intuitive, with no account creation or friction. For the adjuster, eSign is part of the same generate → review → send rhythm they use every day.

Kyber automatically triggers email alerts at every key moment—when a request is sent, when it’s signed, and when a document is complete. And every completed document is stored securely, fully compliant, and audit-ready by default.

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“Even with other e-signature tools, teams had to manually reupload the signed doc into their claim system,” said Arvind. “It was still too disjointed. We built eSign so it just works. No extra clicks. No missed handoffs.”

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Another Step Toward End-to-End Claims Automation

eSign is more than a productivity boost. It’s another step toward a fully connected claims workflow. Instead of bouncing between platforms or chasing documents across systems, adjusters can keep their focus where it matters—resolving the claim.

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“This is what modern claims teams need,” said Arvind. “One system, one flow, and zero friction between the form and the file.”

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Kyber eSign is available now for all customers.

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Ready to see it in action? Book a demo.

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