TERMS OF SERVICE
Last updated: 02/03/2023
Introduction
Welcome to Kyber Technologies Inc. (“Company”, “we”, “our”, “us”)! These Terms of Service (“Terms”, “Terms of Service”) govern your use of our Service and web pages located at http://kyberinsurance.com operated by Kyber Technologies Inc.Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our service.Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them. If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@kyberinsurance.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service. Thank you for being responsible.
Communications
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at.
Subscriptions
Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Kyber Technologies Inc. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Kyber Technologies Inc. customer support team.A valid payment method, including credit card or PayPal, is required to process the payment for your subscription. You shall provide Kyber Technologies Inc. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
By submitting such payment information, you automatically authorize Kyber Technologies Inc. to charge all Subscription fees incurred through your account to any such payment instruments.Should automatic billing fail to occur for any reason, Kyber Technologies Inc. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Free Trial
Kyber Technologies Inc. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).You may be required to enter your billing information in order to sign up for Free Trial.If you do enter your billing information when signing up for Free Trial, you will not be charged by Kyber Technologies Inc. until Free Trial has expired. On the last day of Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.At any time and without notice, Kyber Technologies Inc. reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
Kyber Technologies Inc. in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.Kyber Technologies Inc. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Security Policies
Kyber’s Data Protection Policy is designed to ensure the secure handling of customer data through rigorous encryption standards and robust access controls. All customer data is stored on encrypted volumes, with encryption keys safeguarded by strict access policies. Access to production data is granted only on a case-by-case basis, with default restrictions in place. Customer data is logically separated at the database level, ensuring only authorized users can access it.
To prevent unauthorized access or data leakage, Kyber implements a range of security controls, including activity monitoring, file integrity checks, vulnerability scanning, and malware detection. Data in transit is encrypted end-to-end, ensuring secure communication across cloud infrastructure and third-party applications. Any data that is no longer required is deleted or securely destroyed in compliance with Kyber’s retention policies, legal obligations, and industry standards.
Kyber uses confidentiality agreements (NDAs) with both internal and external parties to protect sensitive information. The company also adheres to strict protocols for the movement of sensitive data, ensuring that media with such data is securely packaged and transmitted. Regular audits and monitoring activities help ensure compliance with these protocols.
Please visit our page below to learn in detail about our security policies and monitoring procedures.
Customer Data Retention Policy
Kyber’s Data Retention Policy outlines the procedures for managing and deleting customer data. Customer data is retained as long as an account remains active. Upon voluntary account closure, data is kept in an "expired" state for 90 days, after which it is permanently deleted. Customers are encouraged to manually download their data before closing their accounts.
For involuntarily suspended accounts, there is a 90-day grace period during which the account can be reactivated by resolving any payment or terms of service issues. If the account remains inactive after this period, it enters the "expired" state and is permanently deleted after an additional 90 days, unless retention is legally required.
Information Security Policy
Kyber’s Information Security Policy is designed to safeguard all forms of company information, ensuring confidentiality, integrity, and availability. It applies to all employees, contractors, and third parties who access Kyber’s systems or networks. The policy outlines security measures to protect data from accidental or intentional unauthorized modification, destruction, or disclosure.
The policy sets clear security objectives: protecting information from internal and external threats, ensuring secure information sharing, promoting professional handling of data, and minimizing business risks. Specific procedures include regular employee training on security responsibilities, annual reviews of all security policies, and background checks for personnel. Incident response and business continuity plans are in place to handle potential security breaches or disruptions.
Kyber also enforces intellectual property protections and software licensing compliance. Information is protected through encryption, access controls, and monitoring systems to detect vulnerabilities. Employees are required to sign confidentiality agreements, and any violations of the policy may result in disciplinary action, up to and including termination.
Additional Details
Please visit the site below for more details on these policies and learn more about what we do to keep data safe and secure.
https://trust.askkyber.com/
Contact
Please send your feedback, comments, requests for technical support: help@askkyber.com
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Frequently Asked Questions
Kyber is specifically designed to streamline the process of drafting, analyzing, and managing insurance notices, ensuring accuracy, compliance, and efficiency in communication between insurers and policyholders.
Kyber's AI is able to reason with the policy document to then draft up any complex customer notification, given the context of the policy or claim. What usually takes insurance reps and claim handles hours to draft, Kyber's AI can do that in seconds. Moreover, Kyber's collaborative workflow makes the review process a breeze - allowing your teams to collaborate and approve these drafts in a streamlined workflow.
Save your team time and effort while you get complete visibility on the letter drafting process for your teams.
Last but not the least, Kyber allows your team to build standard and legally comprehensive customer notices. Don't leave anything to chance!
We provide 24*7 support through email, chat and phone. Our account managers work closely with your team to ensure Kyber is working as expected and when needed, loop in our engineering team to fix any issues.
Kyber is fully customizable to build and automate any insurance notice. Moreover, Kyber can fully integrate with your existing policy and claim management systems. Kyber also supports a stand alone, completely independent installation to get your teams going in a jiffy.
Yes, Kyber is compatible with most policy and claim management systems. Kyber's API endpoints also allow integration with any home-grown solutions that your enterprise might have. Book a demo with us to discuss your needs in more details and we would be happy to help.