The Stakeholder

Branch, a pioneering insurance carrier dedicated to making home and auto insurance simpler and more affordable, has successfully revolutionized its claims correspondence processes through the implementation of Kyber’s dynamic template management system. This strategic move has not only streamlined operations but also significantly enhanced compliance and efficiency as Branch expands its footprint across multiple markets.

The Challenge

As Branch has scaled, the complexities of managing an extensive library of claims correspondence templates became a significant challenge. With hundreds of templates required to meet regulatory demands across different states and lines of insurance, the claims team turned to Kyber.

The Breakthrough

Kyber’s dynamic template management system enabled Branch to consolidate its vast array of templates into a single, centrally managed library. Key features of the solution include:

• Dynamic Templates by State and Line of Business: Kyber’s intelligent system allows for the automatic population of templates based on state regulations and insurance lines, reducing the need for manual selection and ensuring accuracy in communications.
• Centralized Management: The new centralized library ensures that all claims team members have access to up-to-date and compliant templates, enhancing communication quality and consistency.
• Configurable Review Rules: Kyber’s customizable review workflows standardize the approval process for templates, reducing potential errors and improving compliance.

“We’re deeply committed to using technology and automation to improve workflows in every corner of our business—it’s core to how we work to lower the cost of insurance so more people can be covered. Kyber has been a critical partner in our effort to streamline our correspondence process so we can deliver a more efficient and delightful customer experience,” said Charlie Wendland, Head of Claims at Branch.

The Payoff

Following the implementation of Kyber, Branch reported remarkable improvements in its claims operations:

• 80% Reduction in Templates: The template library was reduced from over 500 individual templates to just around 100, streamlining the management process and saving countless hours of manual work. Kyber’s AI-based batch import tool enabled the migration of templates in under a week, significantly reducing the time and effort compared to a manual process.
• 70% Faster Correspondence Creation: Adjusters can now create and send claims correspondence 70% faster, thanks to the automatic drafting capabilities provided by Kyber’s AI features.
• Complete Compliance Coverage: The centralized and dynamic system nearly eliminated the potential for compliance-related errors.
• Streamlined Review Process: Kyber’s review rules led to a 70% reduction in review time, allowing Branch to scale operations without the need for additional compliance staff.

“Branch’s success demonstrates the transformative potential of Kyber’s platform. By simplifying the management of complex, state-specific templates and ensuring compliance across all lines of business, we’ve empowered Branch to scale faster, reduce risks, and focus on delivering exceptional customer experiences,” said Arvind Sontha, Co-Founder of Kyber.

Branch’s partnership with Kyber exemplifies how technology can transform traditional processes in the insurance industry. By centralizing and streamlining template management, Branch has not only saved valuable time and resources but has also ensured high-quality, compliant communications with its members.

About Branch

Branch is home and auto insurance that’s simple to buy and built for savings. Through its revolutionary instant-bind capability, Branch removes all of the friction associated with getting covered, helping consumers bundle their home and auto insurance with ease. Built as a reciprocal exchange, the Branch Insurance Exchange taps into the power of community to make insurance more accessible and affordable for everyone. Branch is a Public Benefit Corporation and Certified B Corporation committed to meeting high standards of social and environmental performance, and accountability. Branch was launched in 2019 by insurance veteran Steve Lekas and tech entrepreneur Joe Emison, and is headquartered in Columbus, Ohio. To learn more, visit branch.com.

About Kyber

Kyber (www.askkyber.com) is a Y Combinator backed AI startup revolutionizing the way insurance claims teams handle insurance forms and letters. Its AI-powered platform automates claims correspondence, improving accuracy, compliance, and efficiency for leading insurance carriers. Kyber helps insurers like Branch scale their claims operations while maintaining high-quality communications and adhering to regulatory standards. With dynamic templates and configurable review rules, Kyber ensures that every claim notice is consistent, compliant, and ready for adjusters to finalize. Headquartered in NY, Kyber is transforming claims processes across the insurance industry.