Manually drafting and sending claim notices has long been a time-consuming and error-prone burden for adjusters, with no real solution in sight. Despite being a critical part of the claims communication process, notice generation pulls adjusters away from higher-value work, introduces inconsistencies, and creates delays that frustrate policyholders.

Kyber eliminates these inefficiencies by partnering with core systems like PCMS and working seamlessly within existing carrier workflows. Adjusters can now start with prepopulated claims data from PCMS Atlas, automatically generating accurate, compliant notices without duplicating effort or disrupting established processes.

That's why we're excited to announce our PCMS integration!

"By integrating Kyber into the PCMS ecosystem, we're providing insurance professionals with a proven way to automate claim notice generation while ensuring consistency and compliance." – Michael Desrochers, VP of Strategy & Growth at PCMS

Meet Kyber's PCMS Integration

Our integration with PCMS Atlas eliminates the manual work of compiling claims data before drafting notices. Instead of adjusters referencing multiple systems, copy-pasting policy details, or manually inputting claim information, Kyber now pulls all the necessary data directly from PCMS. With a single click, adjusters can generate accurate, compliant, and audit-ready notices — without searching for source files or re-entering information.

Kyber's integration with PCMS Atlas requires zero IT setup, allowing insurers to adopt automation instantly without long implementation cycles or workflow disruptions.

This integration is a direct response to one of the biggest operational challenges claims leaders and adjusters face — disjointed workflows that slow down claims processing and introduce unnecessary risk. By embedding Kyber within PCMS's curated ecosystem of solutions, we're ensuring that adjusters have everything they need to draft, review, and finalize notices without the inefficiencies of disconnected systems.

"At PCMS, we're not interested in simply adding logos to our partner page. Every integration we implement needs to solve a real problem in the insurance industry. Kyber easily checked that box." – Michael Desrochers, VP of Strategy & Growth at PCMS

With PCMS's stamp of approval, Kyber is proving to be an essential tool for claims teams — one that removes friction, improves efficiency, and ensures compliance without disrupting existing workflows.

Automate Claim Notice Generation

With Kyber, adjusters no longer have to start from scratch or rely on outdated templates when creating claim notices in Atlas. By combining our pre-made and custom templates with parameter auto-population, drafting comprehensive and compliant notices takes only a few clicks. The downstream benefits of Kyber's claim notice automation include:

• Reduction in manual work: Adjusters can reduce drafting time by 65% (thanks to AI-powered auto-drafting) and focus on resolving claims instead of manually drafting documents.
• Improved notice turnaround: Reduce delays and keep policyholders informed at every step.
• Enhanced customer experience: Timely, professional notices improve trust and satisfaction.

Once generated, notices are instantly sent through PCMS, with claims notes automatically synced. Simply put, this integration helps insurers accelerate claims communication without sacrificing accuracy or compliance.

Ensure Compliance and Reduce Risk

Regulatory compliance is a top priority for insurers, but manual notice generation increases the risk of inconsistencies, errors, and legal exposure. According to the 2023 Compliance Trends Report by Drata, 80% of organizations face negative impacts from manual or reactive compliance, including slower sales (41%), security incidents (40%), and fines (24%).

Kyber enables claims teams to avoid the aforementioned outcomes with pre-approved, standardized templates that ensure that every notice aligns with internal policies, legal requirements, and industry regulations. This helps your company with:

• Seamless regulatory alignment: Every notice is generated using pre-approved templates and auto-filled with the correct claim details, ensuring compliance without disrupting existing processes.
• Fewer compliance risks: Adjusters no longer have to manually transfer information across systems, reducing inconsistencies and mitigating liability concerns.
• Audit-ready documentation: Standardized workflows ensure that every notice is tracked, reviewed, and finalized in a structured, transparent manner, making audits more efficient.

By automating compliance-driven documentation within the PCMS ecosystem, insurers can reduce legal exposure while ensuring every communication is accurate, consistent, and easily auditable.

Improve Auditability and Internal Oversight

Maintaining a clear, trackable record of claims communication is essential for both regulatory compliance and internal governance. With Kyber's PCMS integration, every notice follows a standardized workflow, ensuring documents are created, reviewed, and finalized with full visibility. Having a trackable workflow helps:

• Establish accountability: Every notice is logged with an automated audit trail. If delivery fails, Kyber syncs status updates back to the core system, ensuring adjusters can track and resolve issues instantly.
• Streamline internal reviews: Managers can track edits, oversee approvals, and ensure compliance before notices are sent.
• Improve operational efficiency: Automated workflows reduce bottlenecks and minimize manual oversight.
• Maintain a single source of truth: All edits, version history, and status updates stay linked to the claim file in PCMS, ensuring complete transparency and easy auditability.

With built-in review and approval controls, insurers can ensure consistency, reduce compliance risks, and simplify internal and external audits.

What's Next for Kyber + PCMS?

Integrating Kyber into the PCMS Atlas ecosystem is just the first step in a broader effort to modernize claims communication and compliance workflows for insurance professionals. As the industry continues to evolve, Kyber and PCMS are committed to delivering technology that helps adjusters work smarter, resolve claims faster, and maintain the highest compliance standards.

"The insurance industry is constantly evolving, and so are the needs of our clients. As we expand our ecosystem, we see Kyber playing an important role in helping insurers streamline the most time-consuming elements of claims communication." – Michael Desrochers, VP of Strategy & Growth at PCMS

Interested in learning more about Kyber? Book a demo to see how we can level up your claims communication!