Ask any insurance leader what one of their biggest operational bottlenecks is, and they'll likely point to claims processing inefficiencies. Drafting claim notices isn't just time-consuming — it increases compliance risks, slows resolutions, and drives up operational costs.
Even with the assistance of templates, this crucial point of communication between insurers and policyholders is incredibly time-consuming and prone to errors and delays. But don't just take our word for it. The National Association of Insurance Commissioners (NAIC) recently found that over 10,000 complaints across multiple insurance lines were filed in 2022 alone due to claims handling delays.
At Kyber, we knew templates were only one piece of the claim notice automation puzzle. Without the right data, they're incomplete. Our AI-powered Parameter Auto-Population feature bridges that gap by pulling structured data from your claims system, turning templates into fully populated, accurate, and compliant claim notices in seconds.
"Adjusters spend too much time copying data between systems — a tedious and error-prone task that creates unnecessary delays and compliance risks. We knew we could automate that process and remove a huge bottleneck in claims processing." – Arvind Sontha, Founder & CEO of Kyber
What is AI-Powered Parameter Auto-Population, and How Does it Speed Up Claims Processing?
Kyber's AI-powered Parameter Auto-Population feature eliminates manual data entry by dynamically pulling structured information from your claims system and mapping it into templates. With it, your team can automate the entry of crucial policyholder details (like claim numbers and loss descriptions) when drafting notices.
By automatically pulling claim data from connected systems, Kyber enables insurers to process claims 85% faster while ensuring high accuracy. While many claims systems offer some form of auto-population, Kyber ensures the data is pre-validated and structured before it's mapped, eliminating the need for manual verification and corrections. This eliminates the back-and-forth of data validation and ensures compliance with regulatory requirements.
Unlike traditional claims management platforms, Kyber integrates directly with Guidewire, Snapsheet, PCMS, and AS/400, reducing manual input. We are also planning to expand the number of carriers who can use the technology by integrating with Duckcreek, OrigamiRisk, and Majesco.
When an adjuster selects a template and enters a claim number (policy number support coming soon), Kyber automatically retrieves claim-specific data via integrations with insurance systems. These integrations only require a low-lift technical setup (more on that later). Our system then maps each field to the appropriate place in the document based on pre-configured rules.
Admins can also customize mappings using Kyber's template wizard, allowing greater flexibility based on company-specific parameters.
Beyond structured data extraction, Kyber also summarizes lengthy, unstructured claims notes to surface key details instantly. Instead of manually sifting through scattered information, adjusters receive concise, AI-generated summaries highlighting policy coverage, incident details, and claim status — helping them take action faster. This eliminates time wasted on sifting through scattered information, reducing claim processing costs and improving resolution times. According to Arvind:
"An average claims template has nearly 20 fields, and populating each one manually takes around 2-3 minutes — including time spent double-checking for errors. Multiply that by the number of claims an adjuster handles daily, and it's clear why this process needed to be automated."
How Kyber Ensures Data Accuracy and Security
When it comes to claim notice automation, we hear two common concerns — data accuracy and security.
Rest assured, every data point our system pulls is validated before it's mapped into a template. Our AI models are trained for precision, minimizing errors that often occur with manual data entry, including transposition errors, inconsistent data formatting, duplicate entries, and more. Pre-validation checks also ensure that only the correct, structured data is populated, eliminating discrepancies and the need for extensive reworks.
Additionally, our team has built data security at the core of Kyber's infrastructure. All data flows through a secure API pipeline with end-to-end encryption, ensuring all sensitive information, such as Personal Identifiable Information (PII) and Protected Health Information (PHI), remains protected at every stage.
Kyber is also in the process of obtaining SOC 2 Type II certification, reinforcing our commitment to compliance and security best practices.
"Security and accuracy go hand in hand. Insurers trust Kyber to not only automate workflows but to do so with the highest standards of compliance and precision." – Arvind Sontha
Advantages of AI-Powered Auto-Population
AI-powered Parameter Auto-Population directly reduces compliance risks, operational costs, and claim resolution times. It improves profitability, customer retention, and overall business resilience. In addition to what we've already discussed, this new feature:
- Improves policyholder satisfaction: Faster, error-free notices mean fewer follow-ups, quicker settlements, and a smoother claims experience, increasing customer trust and retention.
- Optimizes team productivity: Frees up adjusters and claims managers to focus on higher-value tasks, such as complex claims assessments and policyholder interactions.
- Supports multilingual and multi-region compliance: AI-powered templates can be customized to meet regional compliance requirements, adapting automatically based on jurisdiction and language needs.
- Prevents data entry fatigue and human error: Eliminates the risk of manual typos, formatting inconsistencies, and data duplication, ensuring every notice is accurate the first time.
Beyond structured data, AI can summarize complex, unstructured claim notes, surfacing critical insights without adjusters having to sift through extensive documentation.
Are You Ready to Revolutionize Your Notice Drafting Workflow?
With Kyber's AI-powered Parameter Auto-Population, drafting comprehensive claim notices is no longer a bottleneck. However, our team doesn't rest on its laurels, and we're continuously innovating to deliver more value to our end users.
Our upcoming AI-powered templates (planned for Q2 2025) will take automation even further. These AI-generated templates will adapt dynamically based on use cases and data inputs, reducing manual labor and accelerating the claims process. By encoding your team's best-quality documents into reusable AI templates, Kyber ensures consistency, accuracy, and efficiency in every claim notice, helping claims teams ditch tedious tasks and focus on more impactful initiatives.
New to Kyber? Book a demo today to see how we can help your team deliver faster, more accurate service to policyholders.
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