[Columbus, OH] — [October 9, 2024] — Branch, a pioneering insurance carrier committed to simplifying insurance through data, technology, and automation, has successfully transformed its claims notification process by adopting Kyber’s AI-driven platform. This strategic enhancement has resulted in marked improvements in operational efficiency and customer satisfaction as Branch continues to scale its operations.

The Challenge

As Branch has grown, the challenges of manually drafting and sending claims correspondence had become increasingly apparent. Recognizing the need for a solution, Branch turned to Kyber to streamline this part of its claims function.

“Artificial intelligence provides enormous opportunities for insurance carriers to streamline processes, deliver efficiencies, and provide improved customer experiences. We’re proud to be at the forefront of leveraging this powerful technology to reimagine how old systems and processes work,” said Charlie Wendland, Head of Claims at Branch.

The Breakthrough

Kyber’s comprehensive platform provides Branch with essential tools to enhance the speed, accuracy, and consistency of its claims correspondence. Key features include:

• Automated correspondence drafting: Kyber’s AI rapidly auto-drafts claim notices using predefined templates, allowing adjusters to generate ready-to-review drafts in seconds thereby reducing drafting time by over 65%.
• Streamlined collaboration: With built-in collaboration tools, Branch’s claims team can now review and approve notices in real-time, eliminating the delays associated with traditional approval processes.
• Improved transparency and compliance: Kyber’s centralized template library ensures all adjusters adhere to standardized language and internal policies. Each notice comes with a complete audit trail, enhancing transparency and compliance with regulatory requirements.

The Payoff

Since implementing Kyber, Branch has experienced transformative results in its claims operations:

• 65% reduction in drafting time: Adjusters now spend significantly less time drafting and sending claims correspondence, allowing them to focus on more complex matters while enhancing their overall productivity.
• Faster turnaround: The time required to draft, review, and send claim correspondence has been reduced from hours to just minutes, greatly improving response times and boosting customer satisfaction.
• Enhanced compliance and quality: Automated templates and AI language extraction have virtually eliminated the potential for errors, reducing organizational risk and ensuring high-quality communications.

“Branch’s results underscore the power of Kyber’s AI to not only speed up operational processes but also drive consistency and compliance across claims handling,” said Sav Gadoo, Co-Founder of Kyber. “Our platform is designed to remove bottlenecks from claims workflows, empowering adjusters to work smarter and focus on high-value tasks.”

By leveraging Kyber’s advanced technology, Branch has modernized its claims correspondence process, significantly improving efficiency and customer experience. With automated drafting and streamlined review processes, Branch is now better positioned to scale its operations while maintaining the quality and compliance of its claims handling.

About Branch

Branch is home and auto insurance that’s simple to buy and built for savings. Through its revolutionary instant-bind capability, Branch removes all of the friction associated with getting covered, helping consumers bundle their home and auto insurance with ease. Built as a reciprocal exchange, the Branch Insurance Exchange taps into the power of community to make insurance more accessible and affordable for everyone. Branch is a Public Benefit Corporation and Certified B Corporation committed to meeting high standards of social and environmental performance, and accountability. Branch was launched in 2019 by insurance veteran Steve Lekas and tech entrepreneur Joe Emison, and is headquartered in Columbus, Ohio. To learn more, visit branch.com.

About Kyber

Kyber (www.askkyber.com) is a Y Combinator backed AI startup revolutionizing the way insurance claims teams handle insurance forms and letters. Its AI-powered platform automates claims correspondence, improving accuracy, compliance, and efficiency for leading insurance carriers. Kyber helps insurers like Branch scale their claims operations while maintaining high-quality communications and adhering to regulatory standards. With dynamic templates and configurable review rules, Kyber ensures that every claim notice is consistent, compliant, and ready for adjusters to finalize. Headquartered in NY, Kyber is transforming claims processes across the insurance industry.